Assessment
Service Desk Review
Assess service desk effectiveness, quality and operating discipline.
The problem it addresses
High ticket volume can mask poor outcomes, weak ownership and supplier issues.
What is included
- Process and MI review
- Sample quality assessment
- Supplier/internal interface review
- Stakeholder discovery
Deliverables
- Findings report
- Risk and issue summary
- Prioritised recommendations
- Indicative improvement plan
- Executive readout
Indicative duration
Typically 2–5 days.
Commercial approach
Typical engagements from £1,500, subject to scope.
Indicative costs are provided for initial planning purposes. A confirmed quotation will follow discovery and agreement of scope, assumptions, dependencies and responsibilities.
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