What good supplier governance looks like

Good supplier governance is not a larger meeting pack.

Characteristics that matter

• Clear service outcomes and owners
• Exception-led MI that can be challenged
• Agreed definitions of BAU, defect and change
• Escalation paths that result in action
• Evidence standards for delivery and assurance
• A cadence that matches risk, not habit

If governance cannot change behaviour, it is reporting theatre. A short supplier governance review often reveals whether the operating reality matches the contract.